How can we help?
Answers about orders, payments, shipping and returns. And if you do not find what you are looking for, a person will help you.
Track an orderSee which stage each one is at.Open a requestTell us what happened and attach photos.Message us on WhatsAppA person on the team replies.
Help topics
Frequently asked questions
See all questionsIs the price I see what I will pay?
Yes. It already includes the product, the international shipping, the import taxes, the customs clearance, the Krgo service and the card surcharge. The cart adds delivery inside Costa Rica for your zone. There is nothing more to pay on delivery. See more details in Commissions and fees.
How long does it take to arrive?
It depends on the route: from Asia, 16 to 21 business days; from the United States, 8 to 14 business days, counted from payment. It is a range rather than a date, because transit is set by the carrier and customs. See more details in Delivery times.
How do I pay?
By credit or debit card, in colones, without leaving the payment page. It is the only way to pay and it carries a surcharge of 2.5%, which you see from the cart onwards. See more details in Ways to pay.
Can I track my order?
Yes. From the moment you pay, the order appears under My orders with its current stage, and we email you at every important step. See more details in Delivery times.
What if it arrives damaged or different from what I ordered?
Open a request with photos of the parcel and the product as soon as you receive it. We check it against the photos and the weight we recorded at the origin warehouse and settle it ourselves with the store or the carrier: you claim nothing abroad. How each case is resolved is explained in the returns policy. See more details in If it arrives damaged or different.
Which stores can I buy from?
We read products from Amazon, eBay, Taobao, and 1688 automatically. If what you want is on another store, message us on WhatsApp and we will quote it by hand. See more details in How to order a product.
