Frequently asked questions

We read products from Amazon, eBay, Taobao, and 1688 automatically. If what you want is on another store, message us on WhatsApp and we will quote it by hand. See more details in How to order a product.

Paste the product link into the search bar at the top. We read it, work out the price delivered to Costa Rica and let you know under Notifications when it is ready. You need an account to ask us to read a link. See more details in How to order a product.

Because a person at Krgo is still checking its weight or its box. While those figures are an estimate the product cannot be bought: that way an estimate never becomes a charge. As soon as it is checked, we let you know. See more details in The catalog, the product and approximate information.

That some part of the price — the weight, the dimensions, the translation or the tariff category — came from an automatic reading or an estimate and a person has not confirmed it yet. The notice disappears once somebody at Krgo confirms it. See more details in The catalog, the product and approximate information.

What comes from Asia and what comes from the United States are two different routes, with different providers and customs. They are two physical shipments, so each carries its own shipping and its own commission, and they are paid for separately. See more details in Cart and mixed origins.

When in doubt, order one size up: sizes on these stores usually run one below the local ones. If you need to change it, write to us as soon as you can; while the seller has not dispatched, we try the change with the store. See more details in If the size or variant is wrong.

Before buying on your behalf, a person at Krgo checks that the store exists, that the product matches the listing and that the seller has a shipping record. The check lowers the risk without removing it, and if something goes wrong you deal with Krgo rather than with the foreign store. See more details in Seller review.

Yes. It already includes the product, the international shipping, the import taxes, the customs clearance, the Krgo service and the card surcharge. The cart adds delivery inside Costa Rica for your zone. There is nothing more to pay on delivery. See more details in Commissions and fees.

Yes. Krgo advances the import taxes and the customs clearance and charges them inside the total, so there is nothing to pay when the parcel arrives. See more details in Import duties and billable weight.

A tiered commission on the shipment subtotal, with a minimum of CRC 5,000 per shipment, plus VAT of 13% on the commission. The tiers are marginal: each part of the subtotal pays its own rate. The full scale is under Commissions and fees. See more details in Commissions and fees.

You pay in colones. Krgo sets the exchange rate by hand and charges a spread of CRC 5 per USD converted, which appears as its own line in the summary instead of being hidden inside the rate. See more details in Exchange rate.

Before checkout, yes: the store price and the exchange rate are that day's. From the moment you check out, the total is frozen and nothing recalculates it. See more details in The order and the payment window.

By credit or debit card, in colones, without leaving the payment page. It is the only way to pay and it carries a surcharge of 2.5%, which you see from the cart onwards. See more details in Ways to pay.

72 hours from checkout. Before it runs out we send you a reminder and a warning; if it runs out the order expires and has to be put together again at the prices of that moment. See more details in Ways to pay.

Nothing is charged and the purchase does not move forward. You can try again on the same order while its deadline has not passed: no new order is created. See more details in Payment.

No. Card details are typed into fields drawn by the ONVO Pay gateway and travel straight to it: they never reach Krgo's servers. See more details in Payment.

We buy the product at the store within the next thirty minutes, during business hours. Then we receive it at the origin warehouse, weigh it and send it to Costa Rica. You follow every stage on your order and we tell you in your notifications whenever something changes. See more details in How Krgo works.

It depends on the route: from Asia, 16 to 21 business days; from the United States, 8 to 14 business days, counted from payment. It is a range rather than a date, because transit is set by the carrier and customs. See more details in Delivery times.

Yes. From the moment you pay, the order appears under My orders with its current stage, and we email you at every important step. See more details in Delivery times.

Through Correos de Costa Rica, at the address you choose at checkout. The cost depends on whether the address is inside or outside the GAM, and the cart already includes it. See more details in Delivery times.

So the courier can reach you on delivery. It is asked for with each delivery address, not when you sign up.

We refund one hundred per cent of what you paid for that shipment. Shipments are covered against loss and customs seizure on the carrier's terms, and we make the claim ourselves: you file nothing with the seller. See more details in If the parcel never arrives.

Open a request with photos of the parcel and the product as soon as you receive it. We check it against the photos and the weight we recorded at the origin warehouse and settle it ourselves with the store or the carrier: you claim nothing abroad. How each case is resolved is explained in the returns policy. See more details in If it arrives damaged or different.

Write to us as soon as you can. While the seller has not dispatched, we try the change with the store; once it has shipped, the variant can no longer be changed. See more details in If the size or variant is wrong.

Before we buy at the store, yes: we buy within thirty minutes of payment, during business hours, and inside that window you can ask for the cancellation. After the purchase it depends on the seller: we try and tell you what they answered. See more details in Cancelling before Krgo buys.

To the same card you paid with, in colones. See more details in How money is refunded.

To browse the catalog and build a cart, no. To ask us to read a link and to pay, yes. You can create one with your email or sign in with Google or Facebook. See more details in Account.

From Personal details, in your account. To change the email you confirm twice: first from the current address and then from the new one.

From Security, in your account: we send a link to your email. If you signed in with Google or Facebook, the same link creates a password for you. Saving it closes all your sessions.

For now it is requested through the contact channels: write to us and we will handle it. The privacy policy explains what data is kept and why. See more details in Deleting the account.